Shipping & Returns
- Products are handmade and shipped from Branford, Connecticut USA within 5-7 business days of receiving cleared payment.
- Orders are shipped within USA via USPS and a delivery confirmation tracking number will be provided.
- For international orders, please email firstname.lastname@example.org
- Paul's Leather Co. is not responsible for items once they have shipped. However, our priority shipping method includes $50 insurance.
- Due to the made-to-order/custom nature of our products, we cannot offer refunds of any kind.
- Paul's Leather Co. does accept returns for exchanges on unworn/unused items only (item must be re-sellable), within 30 days of sale. We are always happy to work with you and quick to respond to your emails before you order to make sure you choose the products that you want. Also, the customer is required to pay shipping both ways on exchanges.
- Any custom items or personal name stamped items are final sale and not valid for exchange or returns.
- Paul's Leather Co. does accept order cancellation within 24 hours of order placement free of charge. After 24 hours, cancellations will not be accepted.
- Returned for exchanged items must be in brand new condition, unworn/unused.
- All returns/Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions.